Privacy Policy

Last updated: April 14, 2026

This Privacy Policy explains how Bethel Rapha Hub may collect, use, store, disclose, and otherwise process information obtained through the website, booking channels, direct messages, forms, and related services.

1. Information We May Collect

We may collect personal details such as your name, email address, phone number, booking details, guest information, identification information where needed, communications, payment-related information, technical usage data, device information, browser information, IP address, and any other information you voluntarily provide.

2. How We May Use Information

Information may be used to provide and manage bookings, verify users, communicate with guests, maintain records, process or support payments, manage operations, improve the website, prevent misuse, enforce policies, comply with legal requirements, resolve disputes, and protect our rights, guests, staff, and property.

3. Sources of Information

We may collect information directly from you, from communications with you, from your use of the website, from booking activity, from service providers, from payment-related workflows, and from lawful third-party sources where permitted.

4. Disclosure of Information

We may disclose information to staff, contractors, payment providers, hosting or technology providers, professional advisers, regulatory bodies, law enforcement, insurers, service partners, or other parties where reasonably necessary for business operation, booking support, risk management, legal compliance, or protection of legitimate interests.

5. Legal Basis and Legitimate Interests

Where required by law, we may rely on consent, contractual necessity, legal obligation, legitimate interests, security needs, fraud prevention, dispute resolution, and operational requirements as the basis for processing information.

6. Storage and Retention

Information may be retained for as long as reasonably necessary for bookings, inquiries, customer support, accounting, operational records, legal obligations, enforcement, risk management, or dispute handling. Retention periods may vary depending on the nature of the information and the reason it was collected.

7. Security

We use reasonable safeguards to protect information, but no method of storage, transmission, or processing can be guaranteed to be fully secure. To the extent permitted by law, use of the website and submission of information is at your own risk.

8. International Transfers and Third Parties

Where technology, hosting, communication, analytics, or service providers operate across borders, information may be processed or stored outside your immediate location, subject to applicable legal and operational safeguards where required.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, or clarification relating to your personal information. Bethel Rapha Hub may ask for identity verification before responding and may decline requests where lawful grounds allow retention or restricted disclosure.

10. Children’s Information

The website and services are not intended for unlawful or unauthorized collection of children’s personal information. Where information relating to minors is provided as part of a booking, the responsible adult confirms they are authorized to provide that information.

11. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will be posted on this page with the latest effective date.

12. Contact

Privacy-related requests may be sent to accounts@bethelraphahub.com or through WhatsApp at +254756085871.