Cancellation & Refund Policy

These guidelines help guests understand how booking changes, cancellations, and refunds are handled.

Booking changes

Guests should submit any change request from their account page as early as possible. Approval depends on availability, timing, and operational review.

Cancellation requests

Pending bookings may be cancelled from the account area. Confirmed bookings may require staff review before refunds or reversals are approved.

Refund guidance

  • Approved reversals are reviewed against the original payment method and booking status.
  • Refund timing may vary depending on payment channel and banking timelines.
  • Late cancellations, no-shows, or policy breaches may reduce or remove refund eligibility.
  • Any approved refund or reversal is reflected in the booking payment verification status.

Questions about a cancellation or refund can be raised through your account or through Contact.