Payment Instructions

Last updated: October 7, 2026

Use these instructions to pay securely, identify your booking correctly, and keep confirmation and payment review moving smoothly. Always follow the amount, currency, deadline, and payment details shown for your specific booking.

1. Accepted Payment Methods

  • M-Pesa: use the official number or prompt shown by BRH. Confirm the recipient name and amount before approving.
  • Bank transfer: use the bank details supplied in your official booking or payment communication, and include your booking ID as the reference.
  • PayPal: use the official PayPal instruction supplied for your booking and retain the transaction ID.

The total due, currency, inclusions, taxes or applicable charges, payment deadline, and booking-specific cancellation terms are shown during the booking process or in the confirmation. Do not rely on an old screenshot, forwarded account detail, or social-media message if it conflicts with the official booking communication.

2. How to Complete Payment

  1. Submit your booking request and note the booking ID, selected service, dates, and payment deadline.
  2. Confirm the amount and recipient using the official instructions attached to your booking.
  3. Pay using the approved method. Save the provider receipt, transaction ID, date, amount, and sender details.
  4. Use the booking payment confirmation step to submit the payment reference or upload clear proof of payment. Remove unrelated personal information where possible.
  5. Our team checks the reference against the payment channel and booking. A submitted receipt means “under review”; it is not confirmation until BRH updates the booking status.
  6. Keep the confirmation email or booking message. Contact us promptly if the amount was wrong, payment was duplicated, the transaction was reversed, or the booking details changed.

3. Important Payment Conditions

  • Availability may change until the booking is accepted and payment is matched or otherwise confirmed.
  • Payments with missing or incorrect references may take longer to identify. Send the provider receipt and booking ID so we can investigate.
  • A failed, pending, reversed, duplicate, or disputed transaction must be reported before you make another payment.
  • Refunds, credits, cancellation charges, and no-show treatment follow the Cancellation & Refund Policy and the terms shown for the booking.
  • Payment-provider or bank processing times are outside BRH’s direct control. We will not mark a payment complete until the available evidence supports it.

4. Payment Security

BRH will never ask for your M-Pesa PIN, card PIN, bank password, or one-time password. If payment instructions appear suspicious, stop and confirm them through payments@bethelraphahub.com or WhatsApp. Do not make a second payment to “unlock” a booking or send payment to an unverified personal account.

5. Payment Questions and Proof

Payment questions and proof-of-payment follow-up use payments@bethelraphahub.com. Include the booking ID, payer name, transaction reference, amount, payment date, and a clear receipt. For general booking help, contact us on WhatsApp.